Refund and Returns Policy – shopeasydeal.com

# Refund and Returns Policy

*Last Updated: March 2026*

At ShopEasyDeal, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help with our hassle-free return and refund policy.

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## Return Policy Overview

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## Eligibility for Returns

### Items Eligible for Return
– Products in unused, original condition
– Items with all original tags and packaging
– Products with original accessories and documentation
– Items returned within the specified return window

### Items NOT Eligible for Return
– Innerwear, lingerie, and swimwear
– Personal care products (opened)
– Customized or personalized products
– Perishable goods (food, flowers)
– Digital downloads and gift cards
– Products marked as “Non-Returnable”
– Items damaged due to misuse
– Products without original packaging/tags

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## How to Initiate a Return

### Step 1: Request Return
– Log in to your ShopEasyDeal account
– Go to “My Orders”
– Select the order and click “Return”
– Choose return reason and submit

### Step 2: Schedule Pickup
– Our logistics partner will contact you
– Schedule a convenient pickup time
– Keep the product ready in original packaging

### Step 3: Quality Check
– Returned item undergoes quality inspection
– Refund processed after successful verification

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## Return Pickup

– **Metro Cities**: Free pickup available
– **Other Areas**: Free pickup for orders above ₹500
– **Self-Ship**: If pickup not available, you may ship the item (shipping costs reimbursed after verification)

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## Refund Process

*Timeline starts after successful quality check*

### Refund Amount
– Full product price refunded for eligible returns
– Original shipping charges refunded only for defective/wrong items
– Promotional discounts may affect refund amount

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## Exchange Policy

– Size/color exchanges available for fashion items
– Subject to availability
– Price difference (if any) will be charged/refunded
– Exchange must be requested within return window

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## Damaged or Defective Products

If you receive a damaged or defective product:

1. **Do not accept** visibly damaged packages at delivery
2. **Report within 48 hours** of delivery
3. **Share photos** of damage via email to returns@shopeasydeal.com
4. We will arrange pickup and full refund/replacement

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## Wrong Product Received

If you received the wrong product:

1. Do not open or use the product
2. Contact us within 48 hours
3. We will arrange pickup and send the correct item
4. Full refund if correct item is unavailable

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## Cancellation Policy

### Before Shipping
– Orders can be cancelled before dispatch
– Full refund will be processed
– Cancel from “My Orders” section

### After Shipping
– Cancellation not possible once shipped
– You may refuse delivery or return after receiving
– Shipping charges may be deducted

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## Special Categories

### Electronics
– 30-day return for manufacturing defects
– Must include all accessories, warranty cards
– Physical damage not covered

### Fashion & Apparel
– 7-day return window
– Tags must be intact
– Must be unwashed and unworn

### Large Appliances
– Installation-related issues: 48-hour reporting
– Manufacturing defects: Covered under brand warranty

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## Contact for Returns

**Email**: returns@shopeasydeal.com
**Phone**: +91-XXXXXXXXXX
**Hours**: Monday – Saturday, 9 AM – 6 PM IST

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## Important Notes

– Keep the invoice and original packaging until you’re satisfied
– Refund will be credited to the original payment method
– For COD orders, provide bank details for refund
– Fraudulent returns may result in account suspension

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*Thank you for shopping with ShopEasyDeal!*